Terms & Conditions

OBSERVE: Clearly defining operational and legal concepts is fundamental for regulatory clarity and user understanding.

• Operator: The legal entity Dama N.V., registered at Scharlooweg 39, Willemstad, Curaçao (Company Reg. No.: 152125), authorised by Curaçao Gaming Control Board (License No. OGL/2023/174/0082; valid until 2025), acting exclusively in connection with chan-aussy.com.
• User/Player: Any person legally accessing, registering, or using services on chan-aussy.com from Australia.
• Account: The unique registration created by the User to access gambling services on chan-aussy.com.
• Bet/Wager: A monetary or equivalent stake, placed by the Player on a game or event outcome on chan-aussy.com.
• Bonus: Promotional credits, offers, or free spins provided by casinochan via chan-aussy.com, subject to specific wagering requirements.
• KYC (Know Your Customer): The verification process requiring Users to provide identity and address documentation to comply with legal and regulatory obligations.

EXPAND: Inclusion of standard gambling and technical terminology enables cross-border legal clarity for AU compliance.

REFLECT: Consistent use of definitions throughout this document ensures unambiguous user experience and regulatory defensibility.

Account Registration

OBSERVE: User accounts are the foundation of service access and legal compliance under AU law.

1. Minimum Age and Legal Capacity:
   • Users must be at least 18 years old and possess legal capacity to form binding contracts under the laws of Australia. Registration by minors is strictly prohibited and will result in immediate account closure and forfeiture of any winnings.
2. Account Creation Process:
   • Users must provide accurate personal details (name, date of birth, email, address) and nominate a secure password via the registration form on chan-aussy.com.
   • Email verification is required. A verification link will be sent to the User's registered email address, and activation is mandatory before account access is granted.
   • KYC compliance: Users may be required, at any time prior to withdrawal or at the Operator's discretion, to provide identity and address verification documents (e.g., passport/driver's license, utility bills), in accordance with anti-money laundering (AML) and AU regulatory obligations.
3. User Obligations and Responsibilities:
   • Users must provide and maintain truthful and current information. All personal and financial data shall be kept securely and confidentially.
   • Users are solely responsible for password confidentiality and must not share account credentials. The Operator accepts no liability for unauthorized account access due to User negligence.

EXPAND: AU regulations require robust KYC, age verification, and transparency regarding user data.

REFLECT: This section delivers essential legal protections for both Operator and User and implements required compliance standards for Australian customers.

Betting & Gameplay Rules

OBSERVE: Transparency in bet processing and conduct rules is mandatory for regulatory and dispute minimization purposes.

1. Betting Requirements:
   • Bets may only be placed by logged-in Users with sufficient account balance. Minimum and maximum bet amounts per game are established by the Operator and disclosed prior to gameplay.
   • Bets are final once confirmed. Cancellation or modification of bets post-confirmation is generally not permitted. Exceptions are strictly at the Operator's discretion for technical errors or manifestly incorrect odds.
2. Types of Bets:
   • chan-aussy.com offers a selection of fixed odds, progressive jackpots, and live dealer games, each governed by specific rules accessible from the relevant game page.
3. Conduct in Live Casino and Chats:
   • Users must engage respectfully. Insults, offensive language, hate speech, fraud, collusion or any behavior deemed disruptive or abusive is strictly prohibited and may lead to account suspension or closure, and voiding of bets.
   • Any attempt to manipulate, cheat, or exploit software vulnerabilities is strictly forbidden and will result in immediate account action and possible legal proceedings.

EXPAND: Enforcing a safe and fair gaming environment is a regulatory imperative and mitigates legal risks.

REFLECT: Player protection measures and Operator's rights are clearly delineated, ensuring compliance for AU and international best practice.

Bonus Terms

OBSERVE: Bonus administration and restrictions are tightly regulated to safeguard consumer interests, particularly in AU.

1. Bonus Activation and Eligibility:
   • Bonuses are available only to registered Users who meet published eligibility requirements. Activation may require opt-in, bonus codes, or qualifying deposits, as detailed in each bonus description.
2. Wagering Requirements and Timeframes:
   • Bonuses and winnings are subject to specific wagering requirements (i.e., the number of times a bonus amount must be wagered before withdrawal is permitted). Standard requirements are detailed in each promotion; unless otherwise specified, bonus wagering must be completed within 30 days from receipt and in any case before 31 December 2025.
3. Prohibited Actions and Fair Use:
   • Abuse of bonus offers (e.g., creating multiple accounts, risk-free betting, or using bonus funds for restricted games) is not permitted. Users found to breach bonus terms may have bonuses and winnings forfeited and accounts suspended.
   • Combining multiple promotions on a single deposit is prohibited unless expressly allowed in promotion terms.

EXPAND: Stringent terms prevent exploitation and ensure transparency per AU guidelines.

REFLECT: Bonus management protects both parties, aligning incentive structures with responsible gambling principles.

Payments & Withdrawals

OBSERVE: Secure, transparent handling of User funds is legally and ethically critical; AU law mandates explicit disclosures.

1. Deposit and Withdrawal Methods:
   • Accepted payment methods include credit and debit cards, e-wallets, and approved cryptocurrencies, as listed on the payments page of chan-aussy.com. All transactions are conducted in accordance with AML and AU regulatory standards.
2. Limits, Fees, and Processing Times:
   • Minimum deposit: AUD 20. Minimum withdrawal: AUD 50. Maximum limits per transaction may apply as disclosed in User dashboard.
   • Operator strives to process withdrawals within 24 hours, subject to KYC verification. Third-party payment provider delays are outside Operator control.
   • No fees are charged by the Operator for deposits or withdrawals. However, Users are responsible for any fees imposed by payment service providers or currency conversion costs.
3. Refunds and Bonus Reversals:
   • Refunds are granted only in cases of erroneous transactions or as required by law. Bonus funds forfeited or reclaimed in the event of breach of bonus terms or regulatory violation will not be refunded.
4. Anti-Fraud and KYC Safeguards:
   • Withdrawals may require full KYC completion. Suspicious or irregular transactions are reported to relevant authorities and may be frozen pending investigation.

EXPAND: AU compliance emphasizes responsible gambling, prompt disclosures, and user fund protection.

REFLECT: Transparent payment practices and robust anti-fraud measures enhance user trust and meet regulatory obligations.

Limitation of Liability

OBSERVE: Limiting Operator exposure is standard; AU law requires clarity about exclusions, especially concerning technical failures and force majeure.

• Operator Commitments: casinochan (via chan-aussy.com) undertakes to provide fair and accurate gaming outcomes, verified by certified random number generators where applicable.
• Disclaimers and Exclusions: The Operator disclaims liability for any losses arising from:
  • Technical failures, system errors, hardware or software interruptions, network disruptions, or unauthorised interventions;
  • Force majeure, including but not limited to acts of God, war or regulatory prohibitions;
  • Any indirect, consequential, or incidental damages.
• Limitation of Damages: In all cases, liability for any claim relating to use of chan-aussy.com or its services shall not exceed the value of the relevant bet or the lesser of amounts held in the User's account at the time of the incident.
• User Responsibilities: Users accept responsibility for compliance with all local laws regarding online gambling and agree to indemnify the Operator against any losses or damages arising from unlawful activity.

EXPAND: AU legal models require embedded consumer protection and clear risk demarcation for online casino operators.

REFLECT: Legal clarity ensures enforceability and minimizes liability risk exposure for the Operator.

Intellectual Property Rights

OBSERVE: All content, software, and media on chan-aussy.com are proprietary or licensed to the Operator.

• Copyrights and Trademarks: All site content (text, images, icons, software) is the exclusive property of casinochan and its licensors. Use of any casinochan assets is only permitted in connection with chan-aussy.com. Unauthorized reproduction, distribution, transmission, public display or creation of derivative works is strictly prohibited.
• Software Usage: Use of game software is limited to personal, non-commercial entertainment. Copying, reverse engineering, decompiling, or otherwise modifying the software is expressly forbidden without prior written consent.

EXPAND: IP right clarification is crucial to prevent infringement and protect Operator's legal position.

REFLECT: This section protects brand value and technical investment while deterring unauthorized use or distribution.

Privacy & Data Protection

OBSERVE: Compliance with AU and international privacy law is mandatory, including the requirement for a transparent privacy policy.

• Privacy Policy Reference: All User data is collected, processed, and protected in accordance with the Privacy Policy of chan-aussy.com and applicable laws, including the Australian Privacy Principles and related data protection frameworks.
• User Rights: Users may request access, correction, or deletion of their personal information as specified in the Operator's Privacy Policy.

EXPAND: Regulatory obligations necessitate robust personal data management, storage limitation, and user transparency.

REFLECT: Dedicated privacy practices foster User confidence and legal certainty.

Changes to Terms

OBSERVE: Users must be notified of material changes to legal terms to ensure ongoing informed consent.

1. Notification of Amendments:
   • Operator reserves the right to update these Terms at any time. Users will be notified of significant changes via email (to the address on file) and/or prominent notice (banner or pop-up) upon next login.
2. Continued Use and Disagreement:
   • Continued use of chan-aussy.com after notification constitutes acceptance of revised Terms. Users who do not agree with updates must discontinue use of the service and may request account closure and withdrawal of remaining balances under applicable conditions.

EXPAND: Regulatory best practice requires constructive user notification and opt-out mechanisms.

REFLECT: User rights and Operator flexibility are balanced through transparent change management procedures.

Termination & Suspension

OBSERVE: Strong operational and legal frameworks are required for account suspension or termination, both to protect users and limit Operator liability.

1. Grounds for Suspension or Termination:
   • The Operator may suspend or permanently close accounts where there is suspected or confirmed violation of these Terms, legal breaches, fraud, abusive behavior, failure to satisfy KYC, or for regulatory compliance.
2. Procedure and Notice:
   • Users will be notified via the registered email address of account action, the reasons for closure or suspension, and any steps required to appeal or resolve outstanding matters.
3. Refunds and Withdrawals:
   • Where appropriate and not prohibited by law or regulatory measures, remaining balances (excluding bonuses) shall be refunded to the User following full KYC and compliance review. Unlawful gains may be confiscated and reported to authorities.

EXPAND: Precise account action processes protect both parties and enable regulatory reporting as required in AU.

REFLECT: This section ensures users understand consequences of breaches and Operator's adherence to due process.

Governing Law & Jurisdiction

OBSERVE: Explicitly stating law and resolution forum is a regulatory necessity and limits forum shopping risk.

• Applicable Law: These Terms and any disputes relating to chan-aussy.com shall be governed by the laws of Curaçao, except to the extent that Australian law or mandatory consumer protections override such provisions.
• Jurisdiction: Primary disputes shall be subject to the exclusive jurisdiction of the courts of Curaçao. However, if required by applicable Australian law, local remedies may be available to consumers domiciled in Australia.
• Dispute Resolution: Prior to court proceedings, Users must first contact [email protected] to seek an amicable resolution. Failing which, disputes may be escalated to an independent arbitrator nominated by the Curaçao Gaming Control Board, whose decision shall be final and binding to the extent permitted by law.

EXPAND: Australian regulations require clarity on jurisdiction and alternative dispute mechanisms, reflecting consumer protection principles.

REFLECT: Users are equipped with clear escalation steps, and Operator liability is contained within an established legal territory.

Contact Information

OBSERVE: Fully transparent and accessible contact channels are a legal and customer service necessity for AU online gambling.

• Customer Support: [email protected]
• General Enquiries: [email protected]
• Sales Department: [email protected]
• Press & Media: [email protected]
• Human Resources: [email protected]
• Official Website: https://chan-aussy.com
• Legal Correspondence / Head Office: Dama N.V., Scharlooweg 39, Willemstad, Curaçao

EXPAND: Contact transparency and multi-channel support are required for consumer recourse under AU standards.

REFLECT: This section integrates all provided data to empower meaningful, compliant user communications with casinochan operating solely via chan-aussy.com.

Regional Compliance Note: All operations, terms, and protections provided by casinochan on chan-aussy.com are specifically adapted for the Australian market, within the scope of Curaçao licensing, and extend protective and responsive measures consistent with 2025 AU best practice and relevant consumer laws.