burger icon
Сasino Chan Casino
Log In

Contact Us

To ensure transparency and compliance with Australian regulatory standards, this section provides detailed contact information for casinochan as operated exclusively via chan-aussy.com. The information consolidates official data, user support avenues, and jurisdictional obligations to facilitate lawful, responsible engagement.

How to Contact casinochan (chan-aussy.com)

Note: Telephone and live chat contacts are currently unspecified; please prioritise email or the online contact form for all communications.

Customer Support Channels

  1. Online Contact Form
    • Please use the secure contact form below for standard support, feedback, or enquiries. All fields marked with * are mandatory for a valid submission.
    • casinochan's support team (chan-aussy.com) endeavours to respond to all queries within one business day, in accordance with best practice standards for the Australian gambling sector.
    • All messages submitted are handled in strict confidence, in full compliance with the Privacy Act 1988 (Cth) and GDPR where applicable.
  2. Direct Email Channels
    • For time-sensitive or department-specific queries, please use the designated email contacts listed above.
    • All correspondence will be addressed by qualified personnel trained in responsible gambling legislation and consumer protection per AU standards.
  3. Live Chat & Telephone
    • Live chat support may be available via the website interface. In cases where live chat or telephone support is used, casinochan will adhere to recordkeeping and dispute lodgement practices as mandated below.
    • If live support is unavailable, users are advised to use the contact form or email for the most expedient assistance.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Obligations, User Rights & Regulatory Dispute Handling (AU)

  1. User Data Protection: All personal data collected via contact forms, email, or other channels is processed according to the Australian Privacy Act 1988, including the Australian Privacy Principles (APPs). casinochan undertakes:
    • To retain records of all customer support communications for a minimum of two years as stipulated by industry best practices for dispute management and audit purposes (aligned to 2025 operational horizons and regulatory trends).
    • To only use such data for the purposes clearly announced at time of collection and not for unauthorised marketing or data transfer.
    • To enable users to request copies, rectification, or erasure of their data, consistent with both AU and international standards where applicable.
  2. Responsible Gambling and Support:
    • casinochan (chan-aussy.com) is committed to supporting responsible gambling pursuant to all Australian Consumer Law and local harm minimisation frameworks.
    • Support staff are trained to identify and respond to inquiries regarding self-exclusion, deposit limits, and access to gambling help resources (such as Gambling Help AU).
    • Contact page queries involving responsible gambling receive priority handling within mandated response timeframes.
  3. Dispute Resolution Mechanisms:
    • If you remain unsatisfied after contacting support, you have the right to lodge a formal complaint per Section 8 of the casinochan (chan-aussy.com) Complaints Policy.
    • Your steps:
      1. Contact customer support with detailed information, allowing up to five (5) business days for an initial substantive response.
      2. If unresolved, escalate in writing to [email protected] (attention: Disputes Officer). Attach all prior correspondence for efficient assessment.
      3. If resolution through casinochan's internal procedures remains unsatisfactory, AU clients may contact the Australian Communications and Media Authority (ACMA) or appropriate consumer protection body, noting casinochan operates under a Curaçao Gaming Control Board licence and is not an AU-regulated domestic entity. Nonetheless, casinochan voluntarily participates in best-practice alternate dispute resolution (ADR) frameworks per industry guidance effective through 2025.
    • All escalated complaints will be responded to within a further five (5) business days, with written records retained for regulatory audit.

Regional Compliance Note: This contact portal and all communications are governed by Curaçao law as applicable to casinochan (chan-aussy.com); however, user protections under Australian law, including consumer rights and privacy, are observed and extended wherever commercially and legally feasible. All timeframes, compliance undertakings, and user guarantees referenced above are effective through 2025 and subject to update in accordance with regulatory evolution.

Legal Disclaimers and User Acknowledgement

  • Jurisdictional Limitation: This contact information pertains strictly to casinochan as represented at chan-aussy.com; users are responsible for ensuring compliance with all applicable laws in their country of residence.
  • No Waiver of Legal Rights: Submission of queries or complaints via this page does not limit your statutory rights as a consumer under Australian law or entitle casinochan (chan-aussy.com) to limit liability beyond lawful restrictions.
  • Information Accuracy: While all contact and legal details herein are valid as of 2025, users are encouraged to verify information on chan-aussy.com for the most up-to-date data.
  • Responsible Gambling Support: If you or someone you know requires gambling support, please contact 1800 858 858 or visit Gambling Help Online (Australia) for free, confidential assistance.