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Privacy Policy

This privacy policy explains how personal data of players and website visitors is collected, used, protected, and shared by casinochan, as operated through chan-aussy.com. The policy is intended to ensure transparency, legal compliance, and the protection of individual privacy rights, and applies to all users of chan-aussy.com. Effective Date: 1 January 2025.

Who We Are

OBSERVE: The legal operating entity for casinochan is Dama N.V., administering services on chan-aussy.com.
EXPAND: Legal documentation must specify corporate identity, licensure, address, and contact, with AU adaptation.
REFLECT: All contacts and credentials integrated for lawful transparency.

  • Operator: Dama N.V. (Curaçao-registered limited liability company, legal entity type: N.V.)
  • Company Registration Number: 152125
  • Legal and Headquarters Address: Scharlooweg 39, Willemstad, Curaçao
  • Gaming Licence: Curaçao Gaming Control Board, Licence OGL/2023/174/0082 (valid until 2025)
  • Contact for privacy matters (Data Protection Officer): [email protected] (primary), [email protected] (support)
  • Official Website: chan-aussy.com

Regional Compliance Note: In accordance with Australian Privacy Principles (APPs), all privacy inquiries for AU-based users may be addressed to the above contacts. Users may request further verification of legal and operational data at any time.

What Personal Data We Collect

OBSERVE: Precise data categories per legal, operational, and technical necessity.
EXPAND: AU law requires explicit enumeration of all collected data types.
REFLECT: User-understandable list, cross-referenced to lawful processing purposes.

  • Personal Identification Data: Full name, date of birth, email address, residential address, phone number, identity documents (for verification/KYC), as required by law.
  • Account & Contact Data: Username, login credentials, communications with support.
  • Payment & Financial Data: Transaction records, payment card/bank account details, deposits, withdrawals, payment provider references (only as required to process transactions).
  • Technical Data: IP address, device information (including hardware/software identifiers), browser type and version, operating system, log information, geolocation data (where permitted by law and provided by user consent).
  • Behavioural & Usage Data: Betting history, balances, game interactions, in-site clicks, time spent, interaction logs.
  • Cookies & Similar Technologies: Cookies, pixels, analytics tags. See "Cookies & Tracking Technologies" below for detailed explanation.

Legal Obligation: Data specified above is collected solely to facilitate lawful and secure use, with mandated compliance to Australian Privacy Act 1988 and relevant industry codes.

Legal Basis for Processing

OBSERVE: Assess identified legal reasons for data processing as per AU and gambling regulations.
EXPAND: Integrate consent, contract, legal duty, and legitimate interest as processing grounds.
REFLECT: Relate each basis to typical casinochan operational scenarios via chan-aussy.com.

  1. User Consent:
    • Obtained explicitly during account registration and for marketing communications. Consent can be withdrawn at any time without affecting the legality of prior processing.
  2. Contractual Necessity:
    • Required to operate user accounts, process payments, issue and redeem bonuses, and deliver gambling services as per Terms and Conditions.
  3. Legal Obligations:
    • Compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, record-keeping for tax and regulatory requirements, reporting to Australian and Curaçao authorities.
  4. Legitimate Interests:
    • Fraud detection, system security, service improvement, analytics, and enforcement of internal policies, provided such interests do not override user privacy rights under AU law.

Regional Compliance Note: Processing always aligns with AU Privacy Act 1988, Australian Privacy Principles, and lawful gambling industry standards.

Purpose of Processing

OBSERVE: Identify key objectives for user data processing.
EXPAND: Clarify why each processing purpose is necessary.
REFLECT: Ensure only legally justified, transparent processing activities.

  • To provide and deliver gambling and associated services offered via chan-aussy.com, including account management, transactions, and player rewards.
  • To verify user identity and prevent fraudulent or unlawful activity, including meeting KYC/AML regulatory requirements for all AU players.
  • To improve the website, services, and user experience through analytics, feedback, troubleshooting, and testing of new features.
  • To conduct legitimate direct marketing and promotional communications, subject to explicit marketing consent, and always allowing opt-out per AU law.
  • To fulfil regulatory obligations including legal reporting, dispute resolution, and enforcement of policies.

Protective Clause: All processing purposes are regularly reviewed for ongoing necessity and proportionality in accordance with current AU privacy laws.

Disclosure & Sharing

OBSERVE: Evaluate all circumstances and parties with whom data may be shared.
EXPAND: Identify legal, operational, and regulatory sharing events.
REFLECT: Make data disclosures transparent and legally defensible.

  • Service Providers and Contractors: Data may be shared with trusted third parties (e.g., payment processors, authentication providers, IT and analytics partners) solely for service delivery and regulatory compliance. All such parties are contractually obligated to uphold strict confidentiality and data protection standards.
  • Regulators and Legal Authorities: Required data will be disclosed to regulatory bodies (including Australian and Curaçao authorities) in fulfilment of legal duties, for investigation, prevention, or prosecution of unlawful activity.
  • Affiliates and Marketing Partners: With explicit user consent, selected information may be shared with affiliates, business partners, or approved advertising networks for marketing or cross-promotion purposes.
  • Corporate Transactions: In the event of business transfers, restructuring, or mergers, user data may be transferred subject to prior notification and consistent privacy safeguards.

Legal Safeguard: No personal data is sold to third parties. All sharing is subject to contractual and statutory requirements, and always in concordance with AU privacy law and APPs.

International Transfers

OBSERVE: Identify data transfers outside Australia or Curaçao.
EXPAND: Describe transfer destinations and protection measures.
REFLECT: Ensure compliance with cross-border restrictions and user expectations.

  • Transfers Outside Australia: Some personal data may be processed and stored on servers and by service providers located outside of Australia (primarily in Curaçao and the European Economic Area).
  • Protection Mechanisms: All transfers are subject to legally robust protection, including use of standard contractual clauses (SCCs), data processing agreements, and, where applicable, compliance with recognised international frameworks and encryption standards.
  • User Rights: Users may request detailed information about international data transfers and safeguards by contacting [email protected].

Regional Compliance Note: All cross-border transfers are reviewed and executed with care to ensure ongoing compliance with the Australian Privacy Principles (APP 8 - Cross-border disclosure).

Data Retention

OBSERVE: Define retention periods per data category.
EXPAND: Explain criteria for deletion, AU standards, and user rights.
REFLECT: Guarantee alignment with regulatory minimums and user expectations.

  1. Personal Identification and KYC Data: Retained for a period not exceeding five years from the date of account closure, or longer if required for legal or regulatory reasons.
  2. Account and Transaction Data: Maintained for up to five years after the last user activity to comply with tax, anti-fraud, and auditing requirements.
  3. Marketing and Analytics Data: Deleted or anonymised no later than two years after collection, or immediately upon user opt-out/withdrawal of consent.
  4. Cookies and Tracking Data: Stored according to type; session cookies expire on browser closure, persistent/analytical cookies retained for up to two years unless removed by user.
  5. Deletion and Removal: Data is deleted securely upon expiry of relevant period, upon verified user request (where permitted), or when processing objectives have been fulfilled.

Legal Disclaimer: Certain data may be retained beyond the stated periods if required for dispute resolution, fraud prevention, or ongoing regulatory obligations.

Your Rights

OBSERVE: Ascertain all rights due to individuals under AU law.
EXPAND: Clarify how each right is exercised in practice.
REFLECT: Present rights accessibly and with lawful precision.

  • Access: Request confirmation of, and access to, personal data held by casinochan (chan-aussy.com).
  • Correction: Request rectification of inaccurate or incomplete data.
  • Deletion ("Right to be Forgotten"): Request deletion/removal of personal data, subject to regulatory limitations.
  • Restriction of Processing: Request suspension of certain data processing activities, for example during dispute or correction processes.
  • Objection: Object to data processing on legitimate grounds, including direct marketing.
  • Data Portability: Obtain provided personal data in structured, machine-readable format, or request its transfer to another provider (where technically feasible).
  • Withdrawal of Consent: Withdraw marketing and processing consent at any time (without retroactive effect on lawfully processed data).

How to Exercise Rights: Contact [email protected] or [email protected] to make formal requests. Identification may be required for user protection. All requests will be acknowledged within a reasonable (usually 30 days) timeframe, in line with AU regulatory guidelines.

Cookies & Tracking Technologies

OBSERVE: Specify all cookie types and their functions.
EXPAND: Indicate management/opt-out options.
REFLECT: Ensure AU-compliant transparency and user agency.

  • Session Cookies: Essential for website operation; deleted after browser session ends.
  • Persistent Cookies: Remember user preferences and login details; remain until set expiry (up to two years) or user deletion.
  • Third-Party Cookies: Used for analytics (e.g. Google Analytics), advertising, affiliate tracking; managed by external providers in accordance with their privacy policies.

Purposes: Enable website functionality, enhance user experience, generate site analytics, support security, and deliver targeted promotions with prior consent.

Managing Cookies: Users can adjust browser settings to refuse or delete cookies at any time. Some features may be unavailable if cookies are disabled. For precise opt-out and cookie control, visit browser documentation or, where available, use our internal privacy settings panel.

Legal Requirement: By using chan-aussy.com, users consent to the use of cookies and similar technologies as described, in accordance with AU standards and ePrivacy regulations.

Data Security

OBSERVE: Audit technical/organizational protection requirements.
EXPAND: Specify mechanisms and protocols used.
REFLECT: Demonstrate legally diligent protection and risk mitigation.

  • Encryption: All sensitive data transmissions are protected using SSL/TLS and industry-standard encryption protocols.
  • Access Controls: Data is stored in secure, access-restricted environments. Only authorised staff with specific data processing responsibilities may access personal information.
  • Regular Security Audits: Comprehensive testing, vulnerability assessment, and compliance audits are routinely conducted, including as required by Curaçao and AU regulators.
  • Staff Training: All staff and contractors receive regular privacy and security training to ensure awareness of their obligations under applicable law.
  • Incident Response: Formal procedures are in place to detect, investigate, and report personal data breaches, including notification to affected users and relevant authorities as required.

Compliance Note: Data protection at chan-aussy.com is managed in alignment with the requirements of the Australian Privacy Act 1988, as well as Curaçao regulatory good practice standards.

Complaints & Contacts

OBSERVE: Establish contact points for inquiries and complaints.
EXPAND: Provide clear AU-adapted complaint process.
REFLECT: Ensure lawful user redress channels.

  • Data Protection Inquiries: Direct all privacy-related inquiries, requests, or complaints to [email protected] or [email protected].
  • Contact Process: All messages are reviewed by our Data Protection Department. Please include sufficient information to verify your identity and describe your concern.
  • Complaints Procedure: Each complaint is acknowledged within seven (7) days and responded to within thirty (30) days, except where extension is warranted under AU law. If unsatisfied, users may escalate to the Office of the Australian Information Commissioner (oaic.gov.au).

Communication Accessibility: Support is available in English via email; additional assistance channels may be provided on request.

Updates

OBSERVE: AU law mandates responsible update notification.
EXPAND: Specify revision history and change notification process.
REFLECT: Promote ongoing user awareness and transparency.

  • Notice of Changes: Material changes to this privacy policy will be announced by prominent on-site notice (and by email where legally required) at least fourteen (14) days prior to the new policy entering effect.
  • Policy Revision Date: This policy was last reviewed and updated on 1 January 2025.
  • User Review Recommendation: Users are encouraged to review this policy periodically for updates. Continued use of chan-aussy.com following any update signifies acceptance of the revised terms.

Legal Statement: This privacy policy is effective as of 1 January 2025 and supersedes previous versions for all users of chan-aussy.com.