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Responsible Gaming

Responsible gaming is the principle of maintaining a healthy, conscious approach to gambling entertainment, ensuring that play remains enjoyable, informed, and strictly within your personal means. At chan-aussy.com, operated by casinochan, we are committed to supporting all players by providing proactive tools, resources, and assistance to facilitate a safe gaming environment. Our primary goal is to empower you to make educated choices about your gambling, while making comprehensive support readily available if you encounter any difficulties or require guidance.

Risk Awareness

OBSERVE: Gambling can present risks of developing problematic behavior. Recognising early warning signs is crucial for maintaining control over your gaming activities.
EXPAND: Signs of potential gambling-related harm may manifest as changes in mood, financial instability, or altered social behaviour. Stakeholder requirements and AU regulatory standards mandate provision of self-awareness tools to help players self-identify risks.
REFLECT: Review the checklist below to actively monitor your own habits:

  • Preoccupation: Frequently thinking about gambling, even when not playing.
  • Escalating Play: Needing to wager larger sums to achieve excitement.
  • Chasing Losses: Attempting to recover previous losses through more gambling.
  • Concealment: Hiding the extent of your gambling from family or friends.
  • Borrowing or Selling: Sourcing additional funds to continue gambling activities.
  • Neglect: Ignoring work responsibilities or personal relationships due to gambling.

Self-Assessment Test: Please consider the following statements. Honestly answer "Yes" or "No" for each:

  1. Do you spend more time or money on gambling than you intend?
  2. Has gambling ever caused you financial trouble or arguments with others?
  3. Do you find it difficult to stop gambling once you start?
  4. Have you tried to win back losses by gambling more?
  5. Do you hide your gambling activities from those close to you?

If you answered "Yes" to any of these, we encourage you to set personal limits, consider a break, or reach out to support-see resources below. Australian compliant consumer protection standards require proactive steps if you recognise multiple signs from the above list.

Limits & Tools

OBSERVE: Regulatory requirements in Australia obligate the operator to provide players with risk-mitigation tools and facilitate their easy access.
EXPAND: casinochan provides a range of self-control features on chan-aussy.com to help you responsibly manage your gambling.

How to Set Deposit Limits

  • Log into your personal account on chan-aussy.com.
  • Go to the "Responsible Gaming" section within your profile dashboard.
  • Select the "Deposit Limits" option. You may enter custom limits for the following cycles:
    • Daily: Enter your preferred maximum deposit amount per day (e.g., AUD 50).
    • Weekly: Set a cap for total weekly deposits (e.g., AUD 200).
    • Monthly: Define a monthly overall deposit maximum (e.g., AUD 800).
  • Save your limits. Once set, these limits are binding until expiry or requested adjustment (minimum cooling-off period applies).

Session Time Limits and Break ("Time-Out")

  • In the "Responsible Gaming" section, locate the "Session Timer" tool.
  • Set a maximum session length (e.g., 1 hour). You will receive a notification or forced log-out once the limit is reached.
  • For a temporary break, select "Time-Out":
    • Choose the pause duration-24 hours, 48 hours, or 72 hours.
    • Confirm your selection. Your account access will be automatically restricted during the chosen period.

Legal obligation: In accordance with AU law, once you set a limit, it cannot be immediately increased. A minimum 24-hour cooling-off period applies after any limit reduction request. We recommend frequently reviewing and adjusting these limits as part of responsible play habits.

Self-Exclusion

OBSERVE: Self-exclusion is a regulatory requirement that allows players to voluntarily prevent their own access to gambling services, either temporarily or permanently.
EXPAND: The procedure must be easily accessible, confidential, and effective, protecting player rights in compliance with AU consumer protection acts.
REFLECT: Follow these step-by-step instructions to activate self-exclusion on chan-aussy.com:

  1. Log in to your account and navigate to "Responsible Gaming" > "Self-Exclusion".
  2. Choose the duration of self-exclusion from the available options:
    • Temporary exclusion: From 6 months up to 5 years.
    • Permanent exclusion: Lifetime access block.
  3. Confirm your decision-A confirmation email will be sent for your records.
  4. For assistance, contact our support team at [email protected].

Consequences:

  • You will be unable to log in or use your account for the entirety of the exclusion period.
  • Active balances will be subject to the refund and withdrawal policy as set by AU consumer financial protection guidelines.
  • During exclusion, marketing communications from casinochan via chan-aussy.com will cease.
  • Reinstatement is only possible after the exclusion period and upon a confirmed written request, following a mandatory review process.

If you require further support or if you need to discuss self-exclusion options, contact us promptly. All requests are treated confidentially under AU privacy and gambling legislation.

Support Resources

OBSERVE: Providing reliable support contacts and information is a core regulatory expectation for all operators offering remote gambling services in Australia.
EXPAND: Below is a list of independent organizations offering free, confidential help with gambling-related issues:

  • GAMCARE: UK-based organization offering confidential advice, support lines, and online chat for gambling harms. Available internationally for self-help resources and guidance.
    Email: [email protected]  |  Helpline: +44 808 8020 133
  • Gamblers Anonymous: Global self-help fellowship with peer-led meetings (in-person or online), supporting individuals wishing to stop gambling.
  • Gambling Help Online Australia: Nationally recognized AU platform for online chat, email, and counselling services.
    Email: [email protected]  |  24/7 Helpline: 1800 858 858
  • Lifeline Australia: National crisis support and suicide prevention service offering 24/7 counselling for gambling, financial stress, and mental health.
    Helpline: 13 11 14
  • Gambling Therapy: International service providing multilingual online support, forums, and live counselling for those affected by gambling harm.

Each service provides support for individuals and their families seeking help with gambling difficulties, information about problem gambling, and options for self-help or professional intervention. All exchanges are confidential and compliant with relevant AU legislation.

Help for Family

OBSERVE: Family and friends are often the first to observe signs of gambling harm.
EXPAND: Engaging in supportive conversations and accessing professional help can be key interventions.
REFLECT: Consider the following steps to assist a loved one:

  • Open Dialogue: Approach the situation calmly and non-judgmentally. Use "I" statements and emphasize your concern for their well-being.
  • Promote Support: Encourage them to access resources, such as reaching out to Gamblers Anonymous or Gambling Help Online AU.
  • Support Groups: Connect with family support forums such as the GamTalk community (forums, live chat), or AU family support networks.
  • Professional Help: Suggest contacting a licensed psychotherapist specializing in addiction. Many AU mental health organizations have referral lists.
  • Emergency Support: For crises or urgent help, contact Lifeline Australia (13 11 14) or Gambling Help Online (1800 858 858).

Family support is a protected right under AU law. If you observe persistent issues, we recommend jointly reviewing responsible gaming tools or contacting chan-aussy.com support for mediation guidance.

Operator's Commitment

OBSERVE: As required by applicable AU regulations and Curaçao licensing obligations, casinochan-operating exclusively via chan-aussy.com-applies proactive monitoring and risk mitigation systems.
EXPAND: Our responsible gaming program is structured as follows:

  1. Behavioral Analysis: Automatic systems review gameplay for markers of excessive risk (e.g., sharp increases in deposits, loss chasing, extended play hours).
  2. Proactive Warnings: Should risk patterns be detected, customized warning messages will be displayed in your account and sent via registered email.
  3. Direct Contact Protocol: If risk thresholds are breached or self-harm signals observed, the support team may initiate direct contact via your registered email ([email protected]), with privacy and data protection standards in place.
  4. Review & Restriction Policies: Where appropriate, temporary limitations, reviews, or account suspensions may occur in the interest of player safety.

These risk checks align with AU and international standards, prioritizing your welfare and legal rights at all times.

Updates

OBSERVE: Transparency regarding policy changes is a core expectation under AU consumer law.
EXPAND: All major updates to this Responsible Gaming policy will be:

  • Communicated via banner notification on chan-aussy.com.
  • Sent directly to your registered email address, if you have opted in for notifications.
  • Published at the bottom of this page, indicating the date of last revision.

Last updated: 10 June 2025.

Contact & Feedback

OBSERVE: Players may contact casinochan's responsible gaming department at any time via the channels below for confidential self-control and support requests on chan-aussy.com.
EXPAND: All queries will be handled in accordance with AU consumer data protection laws and Casinochan's internal privacy policy.

  • Email: [email protected]
  • General Enquiries: [email protected]
  • Postal Address: Scharlooweg 39, Willemstad, Curaçao
  • Online Feedback & Support Requests: Please use your account's internal messaging feature or email support; an online contact form may also be made available-please consult your dashboard or footer links on chan-aussy.com.

All requests for responsible gaming assistance are treated as a high priority and you are entitled to receive a response within legally mandated timeframes. If you would like to request self-exclusion, set limits, or provide feedback on our responsible gaming policies, please clearly indicate this in your email or support request. casinochan, via chan-aussy.com, is committed to upholding best practice standards in transparency, confidentiality, and player welfare.